Knowledge Network Specialist 3 Job (28 Fuxingmennei St, Beijing, China)

Title: Knowledge Network Specialist 3ID: PRO00006711DescriptionFunctionally manages a team of Knowledge Live staff and will be responsible for the teams' delivery of world class training experience which provides the clients the knowledge to act. The Knowledge Live Team Leader will embed the right skills and behavior within his/her team and along with Senior Specialists and Market Specialists train the Knowledge Live staff to build service and training focused relationships with allocated end users to maximize customer satisfaction, loyalty and retention.The Knowledge Team Leader is responsible for the quality of training delivery by his/her team and is an exemplary, highly engaging remote presenter who leads by example and inspired coaching.The Knowledge Team Leader will be directly responsible for the monthly 1:1 and performance related discussions & will jointly conduct annual reviews with the Regional Head, Knowledge Network.- Manage the team's delivery of world-class, next generation virtual instructor-led modules and courseware based on clients' workflow and business requirements- Continually coach, develop, inspire and motivate staff to do exceptional work, creating a collaborative, fun, productive work environment- Implement and maintain quality assurance and performance measurement tools for global staff- Deliver the Train the Trainer program successfully- Continuously build personal knowledge of the financial markets, Thomson Reuters products and the firm's clients- Attend professional courses and seminars, read journals and trade publications to gain knowledge of market factors affecting assigned primary focus area- Partner and share knowledge with peers and colleagues to enhance the team's overall capabilities- Identify campaigns and training activities to the benefit of the wider regional training department.- Design the monthly scheduled Knowledge Live offer- Direct the team in the creation of the interactivity toolkit for assigned courses- Act as a mentor to Knowledge Network Staff who have recently joined the team- Analyze & report on customer feedback.- Inject the Thomson Reuters brand attributes into all offerings: human, agile, clear, optimistic.- Conduct performance management/review discussions with team membersThe Knowledge Network Team Leader will be responsible for the team's targets and performance.He/She along with Senior Specialists and Market Specialists deliver and manage the train the eTrainer program.He/She will mentor new Knowledge Network staff, and regularly shadow knowledge Live sessions to share feedback/observations with the KN Specialists.At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.QualificationsSuperlative skill and demonstrated experience in the delivery of remote instructor-led training- Customer support, training or desktop design role, or equivalent experience- knowledge of the financial markets (including workflow)- Thomson Reuters product experience or awareness- Excellent verbal and written region-appropriate language skills- Strong customer service skills- Excellent relationship building and communication skills- Strong time management and prioritization skills- Ability to influence the core team to strive for targets and high quality- Skills to motivate & assist eTrainers to successfully complete the Knowledge Live certification- Ability to meet deadlines, prioritize and deliver quality results in a time-sensitive environmentDesirable skills- Credible, engaging presentation delivery, especially via remote media- A passion to learn and master new tools- Exceptional writing and editing abilityAt Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.Intrigued by a challenge as large and fascinating as the world itself? Come join us.To learn more about what we offer, please visit careers.thomsonreuters.com.More information about Thomson Reuters can be found on thomsonreuters.com.Job: Product/Process TrainingPrimary Location: China-Beijing-CHN-Beijing-28 Fuxingmennei StOther Locations: China-Shanghai-CHN-Shanghai-Azia Centre 30/FOrganization: Markets Asia SalesSchedule: Full-timeEducation Level: Bachelor's Degree (±16 years)Job Type: StandardShift: Day Job

This position, Knowledge Network Specialist 3 Job (28 Fuxingmennei St, Beijing, China), was posted on February 23, 2012. The job is located in Beijing. The employer is Thomson. Since this job has been published, it has been viewed 32 times.